Privacy policy
Last updated: July 22, 2026
Amma Story operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a secure and enjoyable shopping experience. Our store is powered by Shopify, which enables us to offer our products and services to you.
Amma Story is committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, where applicable.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, create an account, contact us, or otherwise use our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our Services, we may collect the following information:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Payment information
- Order and transaction history
- Customer support enquiries
- Device information (such as browser type, IP address and device identifiers)
- Website usage information, including pages visited and interactions with our store
Payment card information is processed securely by our payment service providers. Amma Story does not store your complete credit card or debit card information on our servers.
How We Collect Your Information
We collect personal information:
- Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us.
- Automatically through cookies and similar technologies when you browse our website.
- From Shopify and trusted service providers that help us operate our store.
- From third-party partners where permitted by law.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Deliver your purchases
- Process payments securely
- Communicate with you regarding your orders
- Provide customer support
- Improve our website, products, and services
- Detect and prevent fraud or unauthorised activities
- Comply with legal and regulatory obligations
- Send promotional emails and marketing communications (only where permitted by law or with your consent)
You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in our emails.
Sharing Your Personal Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only when necessary to operate our business, including:
- Shopify
- Payment service providers
- Shipping and courier companies
- Cloud hosting providers
- Analytics providers
- Marketing service providers
These service providers may only use your information to perform services on our behalf or as otherwise permitted by law.
We may also disclose information where required by applicable law or to protect our legal rights.
Relationship with Shopify
Our store is hosted on Shopify.
When you use our website, certain information is collected and processed by Shopify to enable secure payments, order processing, fraud prevention, website functionality, and other services.
To learn more about how Shopify processes personal information, please visit the Shopify Privacy Policy:
Cookies
We use cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyse website traffic
- Personalise your shopping experience
- Support marketing and advertising activities
You can control or disable cookies through your web browser settings. However, some features of our website may not function properly if cookies are disabled.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from individuals below the age required under applicable law without appropriate parental or guardian consent.
Security
We implement reasonable administrative, technical, and organisational measures to safeguard your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
- Provide our Services
- Complete your transactions
- Meet legal, accounting, and regulatory requirements
- Resolve disputes
- Enforce our agreements
Your Rights
Subject to applicable laws, including the Malaysian Personal Data Protection Act 2010 (PDPA), you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where applicable
- Withdraw consent for marketing communications
- Request a copy of your personal information where permitted by law
To exercise any of these rights, please contact us using the email address below.
International Data Transfers
Because Shopify and certain service providers operate globally, your personal information may be transferred to and processed in countries outside Malaysia.
Where required, we take reasonable steps to ensure your personal information receives an appropriate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or our privacy practices.
Any updates will be posted on this page together with the revised Last updated date.
Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise your privacy rights, please contact us:
Amma Story
Operated by TruLiveHome Resources
Email: info@amma-story.my