Shipping policy
Last updated: July 22, 2026
Thank you for shopping with Amma Story. We are committed to preparing and delivering your order as quickly and carefully as possible.
Order Processing
Orders are processed on business days (Monday to Friday), excluding weekends and Malaysian public holidays.
Most orders are processed and dispatched within 1–2 business days after payment has been successfully confirmed.
During promotional campaigns, festive seasons, or periods of high order volume, processing times may be slightly longer.
Shipping Rates
Shipping charges are calculated automatically during checkout based on your delivery address and the selected shipping method.
Any available free shipping promotions will be clearly stated on our website.
Delivery Time
Estimated delivery times after dispatch are:
| Destination | Estimated Delivery |
|---|---|
| Peninsular Malaysia | 1–3 business days |
| Sabah & Sarawak | 3–7 business days |
| International | Delivery times vary depending on the destination country and courier service. |
These delivery times are estimates only and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, where available.
Please allow some time for the tracking information to become available after dispatch.
Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate before completing your order.
Amma Story is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
If your parcel is returned to us due to an incorrect address or because it was unclaimed, additional shipping charges may apply for reshipment.
Delivery Delays
Although we work closely with our courier partners, delivery delays may occur due to circumstances beyond our control, including:
- Severe weather
- Public holidays
- Courier operational delays
- Customs inspections (for international orders)
- Remote delivery locations
- Other unforeseen events
We appreciate your patience should such delays occur.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review your claim and, where appropriate, arrange for a replacement or refund in accordance with our Return & Refund Policy.
Lost Parcels
If your tracking information indicates that your parcel has been delivered but you have not received it, please:
- Check with household members, neighbours, or your building management.
- Contact the courier service using your tracking number.
- If you still cannot locate your parcel, contact us and we will do our best to assist in investigating the matter.
Once a parcel has been marked as successfully delivered by the courier to the address provided during checkout, Amma Story cannot guarantee replacement or reimbursement for lost or stolen parcels.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their local authorities.
These charges are not included in the product price or shipping fee unless otherwise stated.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Amma Story
Email: info@amma-story.my