Terms of service

Last updated: July 22, 2026

OVERVIEW

Welcome to Amma Story.

The terms "we," "us," and "our" refer to Amma Story, operated by TruLiveHome Resources.

Amma Story operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide these Services.

These Terms of Service ("Terms") govern your access to and use of our Services. By accessing, browsing, purchasing from, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that:

  • You are at least the age of majority in your country of residence or have obtained the consent of a parent or legal guardian.
  • All information you provide is accurate, complete, and current.
  • You will use our Services only for lawful purposes.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Accounts may not be transferred, sold, or assigned to another person.

SECTION 2 – OUR PRODUCTS

We strive to ensure that all product descriptions, images, and information displayed on our website are accurate.

Because our products are made using natural tea leaves and spices, slight variations in colour, aroma, flavour, texture, or appearance may occur between batches. These natural variations are normal and do not affect the quality or safety of the product.

Product images may appear differently depending on your device or display settings.

We reserve the right to modify product descriptions, pricing, availability, packaging, or discontinue products at any time without prior notice.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase our products.

Orders are only accepted after payment has been successfully processed and we have confirmed your order.

We reserve the right to refuse, cancel, or limit any order if:

  • payment cannot be verified;
  • fraudulent or suspicious activity is suspected;
  • products become unavailable; or
  • pricing or product information contains an error.

If we cancel an order after payment has been received, a full refund will be issued.

Your purchases are subject to our Return & Refund Policy, which forms part of these Terms of Service.

Products purchased are intended for personal use and not for commercial resale unless otherwise agreed in writing.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are in Malaysian Ringgit (RM) unless otherwise stated.

Prices, promotions, and discounts may change without prior notice.

Shipping charges and any applicable taxes will be calculated during checkout.

You agree to provide complete, accurate, and current billing, shipping, and payment information.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times provided are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • courier services;
  • customs clearance;
  • weather conditions;
  • public holidays; or
  • circumstances beyond our reasonable control.

Risk of loss and ownership passes to you once the order has been delivered to the shipping address provided during checkout.

Amma Story is not responsible for failed deliveries or losses resulting from incorrect or incomplete shipping information provided by the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to:

  • Amma Story name
  • logos
  • trademarks
  • product names
  • product descriptions
  • photographs
  • graphics
  • videos
  • website design
  • text

is owned by Amma Story or its licensors and is protected by applicable intellectual property laws.

You may use our website solely for personal, non-commercial purposes.

No content may be copied, reproduced, distributed, modified, or otherwise used without our prior written permission.

SECTION 7 – OPTIONAL TOOLS

Our Services may provide access to third-party tools or services that we do not control.

These tools are provided "as is" and "as available" without warranties of any kind.

Your use of these tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content, security, or privacy practices of these external websites.

Your use of third-party websites is entirely at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify.

Although Shopify provides the ecommerce platform used by Amma Story, all purchases are made directly with Amma Story.

Shopify is not responsible for the products sold, customer service, or any dispute arising between you and Amma Story.

SECTION 10 – PRIVACY

Your use of our Services is also governed by our Privacy Policy.

Because our store is hosted on Shopify, certain personal information may also be processed by Shopify in order to provide payment processing, fraud prevention, website functionality, and related services.

For more information, please refer to our Privacy Policy and Shopify's Privacy Policy.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, comments, or other feedback, you grant Amma Story a worldwide, royalty-free, perpetual licence to use, reproduce, publish, modify, and display such feedback for business purposes.

You remain responsible for the content you submit.

SECTION 12 – ERRORS

Occasionally there may be typographical errors, inaccuracies, or omissions relating to pricing, product descriptions, promotions, or availability.

We reserve the right to correct such errors and cancel affected orders where necessary.

SECTION 13 – PROHIBITED USE

You agree not to:

  • violate any applicable law;
  • infringe intellectual property rights;
  • upload malicious software;
  • interfere with website security;
  • impersonate another person;
  • provide false information;
  • use automated systems, bots, AI agents, scraping tools, or similar technologies to access our Services without permission.

Violation of these Terms may result in suspension or termination of your access.

SECTION 14 – AGENTS

If you use AI agents or automated software to access our Services, such access must comply with Shopify's platform requirements and any technical restrictions implemented by Amma Story.

We reserve the right to restrict or block automated access where necessary to protect the integrity and security of our Services.

SECTION 15 – TERMINATION

We may suspend or terminate your access to our Services at any time if you breach these Terms.

Termination does not affect any rights or obligations that arose before termination.

SECTION 16 – DISCLAIMER

Our products are intended as food and beverages for general enjoyment.

Information provided on this website is for general informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.

If you have allergies, dietary restrictions, medical conditions, are pregnant, breastfeeding, or taking medication, please consult a qualified healthcare professional before consuming our products.

Except where prohibited by law, our Services and products are provided "as is" and "as available" without warranties of any kind.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Amma Story shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our Services or products.

Our maximum liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Amma Story, its owners, employees, affiliates, service providers, and Shopify from any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of our Services.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website, constitute the entire agreement between you and Amma Story regarding the use of our Services.

SECTION 21 – ASSIGNMENT

You may not assign or transfer your rights under these Terms without our prior written consent.

We may assign or transfer these Terms in connection with the sale or transfer of our business or assets.

SECTION 22 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising out of or relating to these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

SECTION 23 – HEADINGS

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time.

Any updates will be posted on this page together with the revised Last updated date.

Your continued use of our Services after any changes constitutes your acceptance of the revised Terms.

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Amma Story
Operated by TruLiveHome Resources

Email: info@amma-story.my

Business Registration No.: TR03322816-A